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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

kyle wilhite

September 19, 2023

5  out of  5 rating by kyle wilhite
"Erica is wonderful, professional, and super helpful. I have had nothing but amazing experiences with this state farm. I highly recommend them! They made the process of changing states seamless! Erica called me today to let me know my son is eligible for discounts for good grades and a clean driving record. Using my husbands account to review:)"

Cody Wieme

September 14, 2023

5  out of  5 rating by Cody Wieme
"Andy and the Team at the State Farm Rapid City office are tremendous! Anytime I need something they help with my request promptly. We have some unique insurance needs and they've always helped us find solutions that work for us. I could not recommend them more!"

Lowell Amiotte

August 29, 2023

1  out of  5 rating by Lowell Amiotte
"Roof a total loss. Copper roof. 2 cars a total loss due to hail. I called 3 times to talk to Andy. No call back had a secretary call me back. 2 million dollar home 2 cars totaled and no contact. No service. Avoid this agent."

Pat Okeeffe

August 9, 2023

5  out of  5 rating by Pat Okeeffe
"Professional staff, helpful changing our State farm from state to state. Will use them again for all future needs."

Barry Cogbill

August 8, 2023

5  out of  5 rating by Barry Cogbill
"Working with Kristie Cummings has been a dream! She set me up with exactly the insurance I needed in no time flat. I inquired about adding towing coverage, and she let me know it had been added at no additional cost. Can't ask for better service!"

Kristie Illingworth

May 26, 2023

5  out of  5 rating by Kristie Illingworth
"Helpful and a great customer experience."

Ralph Galyen

April 16, 2023

5  out of  5 rating by Ralph Galyen
"I switched to Andy’s office a little over a year ago and have been very impressed, great customer service!! Highly recommend!"

Erica Fukui

March 28, 2023

5  out of  5 rating by Erica Fukui
"The ladies in Andy's office is always so helpful and friendly. I love stopping into the office. They always remember who I am! That's why I love having a local agents office!!"

Kristi Sand

March 22, 2023

5  out of  5 rating by Kristi Sand
"I was very pleased how State Farm handled my recent auto claim. The girls in Andy's office were very compassionate and made sure we were ok, and walked us through the claim process step-by-step! Highly recommend his office!"

Mack Maier

December 9, 2021

5  out of  5 rating by Mack Maier
"This State Farm office is great, and their rates are very good. I just switched from Allstate. Amanda is very helpful!"

Acme Bicycles

August 16, 2021

5  out of  5 rating by Acme Bicycles
"Can't imagine how any insurance agency could improve on service and professionalism."

Jerry Wilson

July 19, 2021

5  out of  5 rating by Jerry Wilson
"Friendly and helpful staff"

Julie Herman

May 7, 2021

1  out of  5 rating by Julie Herman
"I have had homeowners insurance with State Farm - Andy Ainsley for about 7 years. Twice during that period of time I asked to have him call me. NOTHING. I recently got a cancellation notice because I had two claims - one for hail and one for a renter who broke my shower. That was the reason for cancellation. It took three days and multiple requests to have him call me. I asked if he would appeal the cancellation which seemed ridiculous. He would not. You decide if this is how you like to do business. I do not."

Michael Derby

March 15, 2021

5  out of  5 rating by Michael Derby
"Like many businesses, after last year's major hail event, in Rapid City, South Dakota, we filed a very large claim with State Farm Insurance. Andy Ainslie and his team did a great job taking care of the claim with a hassle free process and prompt payment."

Glenn Taylor

November 18, 2020

5  out of  5 rating by Glenn Taylor
"The staff here are very knowledgeable and helpful with specific insurance needs. They made my transition to South Dakota easy and I am very thankful. Highly Reccomend"

Janis Oberry-Schoenfelder

April 14, 2020

5  out of  5 rating by Janis Oberry-Schoenfelder
"Professional and knowledgeable and yet with a personal touch."

Tamara Parliament

February 12, 2020

5  out of  5 rating by Tamara Parliament
"Amanda is an incredible agent, and has helped me with multiple quotes and insurance changes over the years, so much so that I kept my insurance through Andy Ainslie even after moving to Sioux Falls. In a recent accident, there were a lot of hiccups working with the other party's insurance company, but Amanda was there every step of the way for when I had questions on the process and to reassure me... this stuff is stressful! After a mistake on the other company's end where they filed a claim with State Farm on my policy after accepting full liability, State Farm's claims team quickly got to the bottom of it, escalated my case, and resolved the mistake within an hour. It's amazing service like this that keeps me with State Farm and Andy's team."


February 11, 2020

1  out of  5 rating by R B
"Choose another state farm office. I don't trust the business ethics behind Andy and his team."

William Clayton

May 2, 2019

5  out of  5 rating by William Clayton
"My "Good Neighbor" since about 1990, and always there with great service when I need them!"

Owen Hopson

March 26, 2019

5  out of  5 rating by Owen Hopson
"Great folks!"

Jeffrey Thouron

May 25, 2018

5  out of  5 rating by Jeffrey Thouron
"Our business has used Andy for at least five years. Andy always calls when there is any changes to our policies. From time-to-time he will personally stop by our store to have an in-person check-in. He is prompt in returning e-mails. Whenever I call, a friendly person answers the phone."

Josh Edwards

January 24, 2018

1  out of  5 rating by Josh Edwards
"Definitely one of the most incompetent agencies i've had the pleasure of dealing with. They obviously need retraining on customer service, as it is non-existent at this branch."


June 1, 2017

1  out of  5 rating by Ryan
"Poor customer service, staff can't or won't return phone calls, couldn't tell you anything about Andy as I've never met or had a phone call from him in the 4 years I've been with his office."